Frequently Asked Questions

ORDERING INFORMATION

Why register?

As a part of our online shopping process, you will be asked to register with our online store the first time you make a purchase with us. Completing your registration takes just a few minutes, but will save you a lot of time in the future, as you will be able to access your online account when you return to our site in the future. If you prefer to not register, we offer Anonymous Shopping, which allows you to shop without requiring account creation.

Remember, Amos Pewter is committed to protecting your privacy. For more information about how your personal information is protected, please click here to view our detailed privacy policy.

How can I search for a particular pewter product?

Our Pewter Search Engine makes finding the perfect pewter product for yourself or someone special quick and easy. You can search by keyword, function, design themes and gift-giving occasions.

Are gift certificates available?

Share the excitement of shopping at Amos Pewter. Gift Certificates are the perfect gift idea. Our certificates come in a variety of denominations and are easy to use. You can even redeem your Amos Pewter gift certificates online!

How can I redeem my gift certificate?

You can redeem your gift certificates both at our online storefront and at our retail store in Mahone Bay, Nova Scotia. If you wish to redeem your gift certificate online, our staff will provide you with a promotion code that you can enter during the checkout process to receive your credit. To redeem your gift certificate in our retail store, you simply need to present a printed copy of your gift certificate to our friendly staff when making your purchase. It's that easy!

What shipping charges apply to gift certificates?

Redeeming gift certificates online is simple - there is no shipping involved!

Each gift certificate that we mail is sent in an envelope with a copy of our latest catalogue. For Gift Certificates mailed to addresses within Canada or the United States, there will be no charge for shipping.

For Gift Certificates mailed to International destinations, a $2 shipping fee will apply. At this time, our online ordering system cannot automatically assess this fee. For now, Choose Air/Xpresspost, even though the fee that pops up will be greater than $2.00. Your automatic Order Confirmation will NOT show the correct postage. In the meantime, please be aware that your credit card will not be processed until we input your order in our sales system. We will make sure that the correct shipping rates are applied at this time.

We sincerely regret this inconvenience. Please rest assured that we are working diligently with our web and software developers to improve this situation as soon as possible.

Do you offer gift-wrapping?

Yes, expert gift-wrapping is available on most Amos Pewter purchases. Exceptions will be noted with individual product information. Gifts are wrapped in silver moiré paper and are finished with a ribbon. Your personalized message can be printed on a gift card and carefully tucked under the ribbon.

Personalize your gift

Make your gift a treasure that will truly mark milestones and memories. Many of our pewter products can be personalized with a hand inscription as a memento of that special day. Perfect for wedding favours, birthdays, anniversaries, graduation, Christmas, Mother's Day, Father's Day, any day...

Some of the products which can be hand inscribed include most of the Collector Ornaments and Key Rings, Inscribable Beach Treasures, Goblets, Beer Mugs and the Baby Cup. Please see the pop-up box in the description of these products for more information.

What forms of payment are accepted for online purchases?

We accept Visa, MasterCard and Amex.

Prices and currency

Prices are stated in Canadian dollars. Prices are subject to change without notice. When ordering from outside Canada, your credit card will be charged in your currency at the current exchange rate on the day your order is processed. Good news for US customers. Your dollar goes a long way. For example, if your order totals $CAD100.00 and the rate of exchange on the date of your purchase is 0.80, your credit card will be charged $USD80.00. This is an approximation and will vary with the exchange rate.

Click Here for Currency Converter.

How is sales tax calculated?

Sales tax is automatically calculated during the checkout process in accordance with the tax laws applicable to the province/state and/or country of the "Ship To" address.

Will you confirm my order by return email?

You will receive an email confirmation for all orders you place online.

Ornament Discounts

Buy 7 and get the 8th free!* is equivalent to a 12.5% discount. When you order 8 or more, you will receive a 12.5% on every Ornament you purchase. You may choose any combination of designs, as long as you select 8 or more Ornaments.

For further information, contact us at sales@amospewter.com or 1-800-565-3369 / +1-902-624-9547.

Important Notice

At this time, when you place your order online, our website shopping software is unable to calculate and credit your shopping cart with discounts applicable to the purchase of 8 or more of this product.

Your automatic Order Confirmation will NOT show applicable discounts. In the meantime, please be aware that your credit card will not be processed until we input your order in our sales system. We will make sure that all applicable discounts are applied at this time.

We sincerely regret this inconvenience. Please rest assured that we are working diligently with our web and software developers to improve this situation as soon as possible.

For information, contact us at sales@amospewter.com or 1-800-565-3369 / +1-902-624-9547.

Quantity Discounts for other products

For information about discounts on large quantities of other products, contact us at sales@amospewter.com or 1-800-565-3369 / +1-902-624-9547.

SHIPPING INFORMATION

Let us ship for you!

Make gift-giving even easier. Let us look after shipping gifts to your family and friends worldwide. Gift wrapping available.

What destinations do you ship to?

We have been shipping worldwide for 30 years.

Can I ship to more than one destination on the same order?

If you are purchasing gifts for others, we would be happy to gift-wrap and send these gifts to your friends and family. All billing-related information will be sent to you.

Currently, our online storefront only supports the ability to ship to one address, outside of your regular billing address. Yes, if you are purchasing gifts for other people, we would be happy to gift-wrap and send these gifts to your friends and family. (All billing related information will be forwarded directly to you.) At this point in time, if you wish to purchase gifts for more than one person that require shipping to multiple addresses, you will have to complete individual orders. We apologize for this inconvenience. If you have any feedback on how we can improve your online shopping experience please let us know.

When will you ship my order?

Most orders will be shipped within 3 business days from the time your order is received. Very large quantities may require additional time. We will contact you immediately if we anticipate undue delays.

How long will it take my order to arrive?

Notice regarding shipments to Canadian destinations

You may notice at checkout, if you are shipping a parcel to a destination in Canada, that you have 3 choices: Expedited Surface, Air/Xpresspost, and Xpresspost. Both Air/Xpresspost, and Xpresspost cost the are the same rate and provide the same delivery time. They both appear at checkout due to the software's need to merge our Canadian and US shipping methods. We are working diligently to rectify this unnecessary confusion and expect to have it solved in the near future.

How do you calculate shipping costs?

To provide you with the most economical delivery service, please let us know the required arrival date. Most orders will be shipped within 3 business days from the time your order is received. Very large quantities may require additional time. We will contact you if we anticipate undue delays.

Shipping by Courier

For COURIER delivery, please contact us for shipping rates.

Shipping to International Destinations

Please note that the prices we quote do not include any customs or duty charges applicable to your order. Please refer to Customs Duties below for more information.

For more information about International shipping, please contact us.

Will my international shipment be subject to Customs Duties?

Your order may be subject to customs duties which are payable by you, upon receipt of the order. Unfortunately, we have no control over these charges nor are we able to estimate what they would be as they vary from country to country. You may want to check with your country's Customs Department for more information or for an estimate of these charges.

Will I receive an order confirmation?

We will email you an Order Confirmation as soon as we process your order.

CATALOGUES

Every year Amos Pewter publishes a new catalogue, showcasing both our new and best-selling products. Our catalogue allows you to view products, prices and product codes to assist you in placing your order. We would be happy to mail you a copy of our free catalogue. To receive the latest edition, simply fill out the catalogue request form, or contact us at 1-800-565-3369 or +1-902-624-9547

POLICIES

GUARANTEE

Our guarantee is straightforward. If you are not completely satisfied with any product you receive from us, please contact us at: info@amospewter.com or 1-800-565-3369 or +1-902-624-9547. We will promptly provide you with the information you need to exchange the item, issue a credit or refund your money.

What is the Amos Pewter return policy?

Every item made and sold by Amos Pewter is guaranteed. If at any time or for any reason you are not completely satisfied with your order, the item can be returned for an exchange or refund. Shipping fees are non-refundable. We regret that orders for items that have been personalized with an inscription or engraving cannot be cancelled or returned. To make a return, first please contact us at info@amospewter.com or 1-800-565-3369 or +1-902-624-9547. Enclose a copy of your invoice. Please ensure that the pewter is safely wrapped before packing it in a sturdy corrugated shipping box, preferably the original packaging. When returning goods within Canada, ship via Canada Post regular surface mail.

When returning goods from the United States or overseas, ship by regular surface mail. The exterior of the package must be clearly marked "Canadian Goods Returning" on the outside of the package. Amos Pewter is unable to refund taxes and duties.

Every pewter item is carefully inspected before shipping. Should you order arrive damaged, please contact Customer Service at 1-800-565-3369 or email info@amospewter.com. Please note: If the package or item appears in any way damaged upon arrival, we encourage you to sign for the item as damaged or refuse the shipment.

Unsubscribe

If you no longer wish to receive our catalogue please feel free to contact us and we will remove you from our catalogue mailing list. To unsubscribe from our email newsletter, simply select the unsubscribe link that is present at the bottom of every email message that we send and you will automatically be removed from our database.

Privacy

Click here to view our privacy policy.

PRODUCT CARE

For more details on how to care for your pewter products please visit the Product Care section of our Website.

WEBSITE ASSISTANCE

What should I do if I forget my password?

In the event that you forget your password, please follow the instructions on the check out screen to retrieve it.

What should I do if I am having difficulty with the website, such as not being able to add to shopping cart?

If you are having any problems with the website please feel free to contact us at 1-800-565-3369 and we will assist you with your problems. Alternatively, you can feel free to complete our online feedback form and a customer service representative will follow up with you via email. We appreciate your feedback.

FEEDBACK

Did we miss your question or do you have comments that you would like us to hear? Please let us know using our feedback form.