Customer Service

WHERE DO YOU SHIP?
We ship worldwide.

CAN I SHIP TO AN ADDRESS OTHER THAN MINE?
Yes, if you are purchasing gifts, we would be happy to gift-wrap and send those gifts to your friends and family. All billing related information will be forwarded directly to you. We can also ship parcels to you at an alternate address. If you are a registered user, your alternate addresses can be saved in your address book for easier checkout.

WHEN WILL MY ORDER BE SHIPPED?
Most orders are shipped within 3 business days from the time your order is received. Very large quantities may require additional time. We will contact you if we anticipate undue delays.

DELIVERY TIMES

Approximate Delivery Times Between Major Centres
CountryExpedited SurfaceAirXpresspost
Canada 2-9 days N/A 2-4 days
USA * 2-3 weeks 1-2 weeks N/A
International N/A 3-4 weeks N/A
*US surface and air parcels may take additional time to clear US Customs service.

 

SHIPPING RATES

Shipping and Handling Rates [Canadian $]
 CanadaUnited StatesInternational
Order TotalSurfaceAirSurfaceAirAir
$0.01 - $29.99 $7.00 $9.00 $8.00 $10.00 $20.00
$30.00 - $59.99 $10.00 $14.00 $12.00 $16.00 $30.00
$60.00 - $99.99 $15.00 $19.00 $17.00 $21.00 $40.00
$100.00 - $199.99 $19.00 $24.00 $21.00 $26.00 $50.00
$200.00 - $400.00 $24.00 $28.00 $26.00 $31.00 $60.00
$401.00 - $500.00 $28.00 $33.00 $30.00 $36.00 $70.00
$501.00 - $600.00 $31.00 $36.00 $31.00 $41.00 $80.00
$601.00 - $700.00 $37.00 $41.00 $38.00 $46.00 $90.00

 

WHERE IS AMOS PEWTER LOCATED?

Mahone Bay
589 Main Street
Mahone Bay, Nova Scotia
Canada B0J 2E0
Get Directions

Store Hours

OCTOBER 3 - DECEMBER 23
Monday to Saturday: 9am - 5:30pm
Sunday: 10am - 5:30pm

HOLIDAY HOURS
Christmas Eve: 9am - 3pm
Dec 25th & 26th: Closed
Dec 27th to 30th: 10am - 5pm
Dec 31st: 10am - 3pm
Jan 1st  - 2nd: closed

JANUARY 3
Monday to Saturday: 9am - 5pm
Closed Sundays

FEBRUARY 1 - 26
Monday to Saturday: 9am - 5:00pm
Sunday: 10am - 5:00pm

FEBRUARY 27 - JUNE 22
Monday to Saturday: 9am - 5:30pm
Sunday: 10am - 5:30pm

JUNE 23 - SEPTEMBER 3
Monday to Saturday: 9am - 7pm
Sunday: 10am - 7pm

SEPTMBER 4 - OCTOBER 1
Monday to Saturday: 9am - 6pm
Sunday: 10am - 6pm

 

Halifax

Halifax Waterfront

1521 Lower Water Street
Halifax, Nova Scotia
Canada B3H 3S1
Get Directions

Store Hours 

DAILY 
10am - 5:30pm

HOLIDAY HOURS
Christmas Eve: 10am - 3pm
Dec 25th & 26th: Closed
Dec 27th - 30th: 10am - 5pm
Dec 31st: 10am - 3pm

 

Halifax Airport

1 Bell Boulevard
Enfield, Nova Scotia
B2T 1K2
Get Directions

Store Hours 

DAILY
7am - 9pm

 

Peggy's Cove
162 Peggy's Point Road
Peggy's Cove NS
Canada B3Z 3S2
Get Directions

Store Hours

APRIL 24 - June 22
Open Daily: 9am - 5pm 

JUNE 23 - SEPTEMBER 3
Daily: 9am - 7pm

SEPTEMBER 4 - OCTOBER 1
Daily: 9am - 5:30pm

SEPTEMBER 4 - OCTOBER 1
Daily: 9am - 5:30pm

OCTOBER 2 - 31
Daily: 9am - 5pm

Prince Edward Island
11 B Great George Street
Peakes Quay
Charlottetown, PEI
Canada C1A 7M8
Get Directions

Store Hours

MAY 
Open when Cruise Ship is in port. Please call 1-800-565-3369 for Store Hours

JUNE 1 - 22
Daily: 10am - 5pm

JUNE 23 - SEPTEMBER 3
Saturday to Thursday: 10am - 8pm
Fridays: 10am - 9pm

SEPTEMBER 4 - OCTOBER 1
Daily: 10am - 5pm

OCTOBER 2 - 24
Open when Cruise Ship is in port. Please call 1-800-565-3369 for Store Hours.

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ACCEPTED PAYMENT FORMS
Visa, Mastercard, Amex & Discover

RETURNS & EXCHANGES
If you are not completely satisfied with any product, contact us by email at info@amospewter.com or by calling 1.800.565.3369. We will promptly exchange the item or refund your money. When possible, please ship items in original boxes with a copy of your invoice. Please ensure that the pewter peices are wrapped individually before packing in a sturdy corregated box.

Returning Goods within Canada - ship via Canada Post regular surface mail.

US or Interational - ship regular surface mail and clearly mark "Canadian Goods Returning" on the outside of the package.

PRICES AND CURRENCY
Prices are stated in Canadian dollars. Prices are subject to change without notice. When ordering from outside of Canada, your credit card will be charged in your currency at the current exchange rate once the order is processed. For example, if your order totals $CAD100.00 and the rate of exchange on the date of your purchase is 0.80, your credit card will be charged $USD80.00. This is an approximation and will vary with the exchange rate.

HOW IS SALES TAX CALCULATED?
Sales tax is automatically calculated during the checkout process in accordance with the tax laws applicable to the province/state and/or country of the Ship To address.

Orders shipped to Nova Scotia Total value of pewter and shipping - Add 15% HST.
Orders shipped to Prince Edward Island Total value of pewter and shipping - Add 14% HST.
Orders shipped to Ontario, Newfoundland & New Brunswick Total value of pewter and shipping - Add 13% HST.
Orders shipped to all other Canadian provinces Total value of pewter and shipping - Add 5% GST.
Orders shipped outside of Canada Pewter and shipping costs of $5 or more are tax free.

 

ORNAMENT DISCOUNT

QUANTITY - May be assorted designs DISCOUNT
8 - 24 12.5%
25 - 49 15%
50 - 99 20%
100 - 299 25%
300+ Please contact us

UPDATING ACCOUNT INFORMATION
As a registered user log into your account to update account information, add shipping addresses and review previous orders. 

CATALOGUE
Please fill out the following form to receive Amos Pewter's current catalogue, which is mailed every September. Catalogues are mailed to Canadian and US addresses only.

OUR LOCATIONS
We are located in Mahone Bay, Halifax and Peggy's Cove, Nova Scotia and Charlottetown, Prince Edward Island. View store location and hours.

CARING FOR PEWTER
Wash regularly in warm water wth a soft cloth containing dishwashing liquid and baking soda. Rinse with hot water, dry immediately. For textured surfaces, a soft toothbrush may be used.
CANDLE HOLDERS & SNUFFERS - To remove wax drippings, pour boiling water over the wax, dry immediately. Be mindful that pewter will retain the heat of the boiling water and be hot to the touch! *Never leave candles unattended. Always place candles in suitable holders and place on a flat surface. Pewter melts at a low temperature.VASES - Perfect for fresh or dried flowers. For fresh flowers, changing water daily is recommended. To clean spun pewter, wash in the direction of the grain of pewter.
TABLEWARE, WINE GLASSES & ACCESSORIES - Our tableware designs are food safe, however should not be used for storage of foods or acidic products. Wash your pewter with hot soapy water within two or three hours of use. Rinse and dry while still warm. To clean a cheese board simply wipe the surface with a soapy dishcloth, rinse and dry immediately. Do not leave board in wet conditions for more than a few minutes. It is natural for wood to show the cutting marks of knives and utensils. The smooth surface finish will become more textured with each use and wash. Avoid harsh abrasives and dishwashers.

GIFT CARDS
At this time, gift cards purchased in our store or by phone cannot be redeemed on our website.

WEBSITE ASSISTANCE
If you are having any problems with the website please feel free to contact us at 1-800-565-3369 and we can assist you with your problems. Alternatively, you can email us at info@amospewter.com and a customer service representative will follow up with you via email.

CONTACT US
Email: info@amospewter.com

Phone: 1-800-565-3369
+1-902-624-9547 (local and outside North America)

Fax: 1-888-430-0337
+1-902-624-1366

PRIVACY POLICY

Section 1 - Privacy of Personal Information

Protecting Your Personal Information

We are committed to protecting the privacy of your personal information and have taken steps to protect the information you share with us. Amos Pewter does not sell or distribute personal information to other parties, except as required by law.

Collection of Your Personal Information

Personal information is collected by Amos Pewter by the following methods:

  • At the store.
  • On the telephone or by fax.
  • Via email.
  • Submitted with a form or obtained during your use of our web site. Our web site recognizes the identity of a visitor's home server, but does not recognize a visitor's individually identifiable email address. Therefore, your individually identifiable email address or other personal information will not be captured or stored for future use on our web site, unless you submit such information to Amos Pewter by filling out a form, requesting catalogues and updates, posting a message to Amos Pewter or completing a transaction.
  • Via any other contact method used by Amos Pewter.
Use of Personal Information

Information collected by Amos Pewter is used solely for internal purposes including, without limitation, transactions, marketing, researching customer preferences, promotion and feedback purposes.

Protection of Personal Information

We take all reasonable measures to ensure that any information you share with us is kept in a secure location. If you would like to see the information we have about you, or if you have any questions regarding collection and use of your personal information, please contact us at any time at:

Amos Pewter Privacy Coordinator 
Phone: 902-624-9547
Toll Free: 1-800-565-3369 (Canada & USA)
Email: privacy@amospewter.com
Fax: 902-624-1366
Toll Free Fax: 1-888-430-0337 (Canada & USA)
Mail: 589 Main Street, Mahone Bay, Nova Scotia CANADA B0J 2E0
Accuracy

We do not alter personal information about you unless you ask us, or if we identify any errors. If you have concerns about the accuracy of our records, you are invited to contact us and ask to have such records amended.

Access to Information by Third Parties

We may use selected partners to send and process the emails containing the email update or to mail catalogue or other marketing material. They may only use the data for the processing of the email update or the marketing material mailing itself. To help Amos Pewter improve the experience of using our web site, Amos Pewter may use the identity of a visitor's home server to track a visitor's use of our site to analyze sales, mailing effectiveness, web traffic and web site effectiveness without personally identifying you. Amos Pewter may also use third parties to assist in mailing response analysis or to complete mailings. All third parties are subject to, and must comply with, the terms and conditions of this Privacy Policy.

Mailings

Our email update and our client customer mailing allow us to tell you about new products, Amos Pewter news, find out more about your product preferences and more.

If you no longer wish to receive mailings from us, or if you would like to unsubscribe from our email update, simply contact us with your request and we will remove you from the appropriate mailing list.

Credit Card Security and the Web Site

When you provide us with personal information on our online order form, it is done through a secure server. This information is secured by a system called Secure Socket Layers (SSL), which encrypts all information you provide before sending it to our server. It is not until your information reaches our servers that it can be decrypted and read by Amos Pewter.

Disclaimers

ALTHOUGH OUR ONLINE CREDIT CARD FORM CONTAINS ENCRYPTION SECURITY AS DEFINED ABOVE, THERE IS NO GUARANTEE THAT PERSONAL INFORMATION AND TRANSACTIONS ON THIS WEB SITE OR ON THE INTERNET WILL BE MAINTAINED AS CONFIDENTIAL AND SECURE.

THE USE OF THIS WEB SITE AND THE CONTENT IS AT YOUR OWN RISK. AMOS PEWTER ASSUMES NO LIABILITY OR RESPONSIBILITY PERTAINING TO THE CONTENT OF THE WEB SITE, YOUR USE OF THE WEB SITE OR THE RECEIPT, STORAGE, TRANSMISSION OR OTHER USE OF YOUR PERSONAL INFORMATION SUBMITTED THROUGH THE WEB SITE.

Our web site contains links to other web sites. Amos Pewter is not responsible for the privacy practices or the content of such web sites.

Use of Cookies

The table below lists the cookies we collect and what information they store.

COOKIE nameCOOKIE Description
CART The association with your shopping cart.
CATEGORY_INFO Stores the category info on the page, that allows to display pages more quickly.
COMPARE The items that you have in the Compare Products list.
CURRENCY Your preferred currency
CUSTOMER An encrypted version of your customer id with the store.
CUSTOMER_AUTH An indicator if you are currently logged into the store.
CUSTOMER_INFO An encrypted version of the customer group you belong to.
CUSTOMER_SEGMENT_IDS Stores the Customer Segment ID
EXTERNAL_NO_CACHE A flag, which indicates whether caching is disabled or not.
FRONTEND You sesssion ID on the server.
GUEST-VIEW Allows guests to edit their orders.
LAST_CATEGORY The last category you visited.
LAST_PRODUCT The most recent product you have viewed.
NEWMESSAGE Indicates whether a new message has been received.
NO_CACHE Indicates whether it is allowed to use cache.
PERSISTENT_SHOPPING_CART A link to information about your cart and viewing history if you have asked the site.
POLL The ID of any polls you have recently voted in.
POLLN Information on what polls you have voted on.
RECENTLYCOMPARED The items that you have recently compared.
STF Information on products you have emailed to friends.
STORE The store view or language you have selected.
USER_ALLOWED_SAVE_COOKIE Indicates whether a customer allowed to use cookies.
VIEWED_PRODUCT_IDS The products that you have recently viewed.
WISHLIST An encrypted list of products added to your Wishlist.
WISHLIST_CNT The number of items in your Wishlist.

 

Openness

Copies of this policy and any internal staff policies relating to the handling of personal information are freely available. We are anxious to ensure that our privacy policy meets your concerns. You are entitled to challenge our compliance with the above policy by contacting the designated person above. We will investigate and respond to your concerns.

Section 2 - General

This policy is not intended to, and does not create any contractual or other legal obligations on Amos Pewter.

Governing Law

Amos Pewter, this web site and this policy (excluding linked web sites and their content) are physically located within the Province of Nova Scotia, Canada. The laws of the Province of Nova Scotia and the federal laws of Canada will govern this policy.

Questions about this Policy?

Direct all questions regarding this policy to privacy@amospewter.com.

Changes to this Policy

Amos Pewter reserves the right to change this policy at any time by posting revisions on the Amos Pewter web site.

REVISION DATE: March  1, 2016

info@amospewter.com
1-800-565-3369 / 902-624-9547

HAND INSCRIPTION
For a personal touch, we can hand inscribe many of our pewter designs. The hand inscription will appear on either the back or bottom depending upon the piece being inscribed. This service is free of charge. Please refer to individual product information for inscription availability. Items that are inscribed are unable to be returned.

GIFT WRAP
GIft-wrapping is available on most Amos Pewter purchases. Exceptions will be noted with individual product information. Gifts are wrapped in silver paper and finished with a ribbon. Your personalized message can be printed on a note card and carefully tucked under the ribbon.

SILVER RIBBON ON ORNAMENT GIFT ENVELOPES
Each ornament comes with a story card and is packaged in a burgundy gift envelope. Silver ribbon can be added on the outside of the envelope, ready for gift giving.

Emall - info@amospewter.com

Phone - 1.800.565.3369

Mailing Address - 589 Main Street, Mahone Bay, Nova Scotia Canada B0J 2E0

Please fill out the following form to receive Amos Pewter's current catalogue, which is mailed every September. Catalogues are mailed to Canadian and US addresses only.

Logged in users data will pre-populate.

Amos Pewter Catalogue Request

* Required Fields